Finding a lost device
If you have a Google™ account, the my Xperia web service can help you locate and secure your device if you ever lose it. You can:
- Locate your device on a map.
- Sound an alert even if the device is in silent mode.
- Remotely lock the device and make the device display your contact information to anyone who finds it.
- As a last resort, remotely clear the internal and external memory of the device.
| The my Xperia service may not be available in all countries/regions. |
To activate the my Xperia service
- From your Home screen, tap
. - Find and tap Settings > Security > Protection by my Xperia > Activate.
- Mark the checkbox, then tap Accept.
- If prompted, sign in to your Sony Entertainment Network account, or create a new one if you don’t have one.
- Enable location services on your device if this function is not already enabled.
| To verify that the my Xperia service can locate your device, go to myxperia.sonymobile.com and sign in using either the Google™ account or the Sony Entertainment Network account that you have set up on your device. |
| If you are using a device with multiple users, my Xperia service can only be used by the owner. |
Finding a lost device using Android™ Device Manager
Google™ offers a location and security web service called Android™ Device Manager. You can use it in parallel with, or as an alternative to, the Protection by my Xperia service. If you lose your device, you can use Android™ Device Manager to:
- Find and show where your device is located.
- Ring or lock your device, erase everything on it, or add a phone number to the lock screen.
For additional information about Android™ Device Manager, go to http://support.google.com.
| Android™ Device Manager does not work if your device is turned off or if it does not have a connection to the internet. The Android™ Device Manager service may not be available in all countries or regions. |
To activate Android™ Device Manager
- If you are using a device with multiple users, make sure that you are logged in as the owner.
- Make sure that you have an active data connection and that location services are enabled.
- From your Home screen, tap .
- Find and tap Settings > Google > Security.
- Drag the sliders beside Remotely locate this device and Allow remote lock and erase to the On position.
- If prompted, agree to the terms and conditions by tapping Activate.
- To verify that Android™ Device Manager can locate your device after you activate the service, go to www.android.com/devicemanager and sign in using your Google™ account.
