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    Running diagnostic tests on your device

    The Xperia™ Diagnostics application can test a specific function or run a full diagnostic test to check if your Xperia™ device is working properly.

    Xperia™ Diagnostics can:
    • Assess potential hardware or software issues on your Xperia™ device.
    • Analyse how well applications perform on your device.
    • Log the number of dropped calls during the previous 10 days.
    • Identify installed software and provide useful details about your device.

    Tip

    The Xperia™ Diagnostics application is pre-installed on most Android™ devices from Sony. If the Diagnostics option is not available under Settings > About phone or from the TOOLS menu in the Support application, you can download a light version using the Play Store™ application.

    To run a specific diagnostic test

    1. From your Home screen , tap Icn sony home apptray normal.
    2. Find and tap Settings > About phone > Diagnostics > Test .
    3. Select a test from the list.
    4. Follow the instructions and tap Yes or No to confirm if a feature works.

    To run all diagnostic tests

    1. From your Home screen , tap Icn sony home apptray normal.
    2. Find and tap Settings > About phone > Diagnostics > Test > Run all.
    3. Follow the instructions and tap Yes or No to confirm if a feature works.

    To view details about your device

    1. From your Home screen , tap Icn sony home apptray normal.
    2. Find and tap Settings > About phone > Diagnostics > Facts.
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    On your Xperia™ device, go to Settings > About phone/tablet > Model number
    Find
    On your Xperia™ device, go to Settings > About phone/tablet > Model number