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    I cannot charge my device or listen to audio

    Note

    Some functionalities of USB connectivity, such as quick charge and data sync, are not supported by the USB Type-C 2-in-1 Cable.

    • Make sure that your device is compatible with the USB Type-C 2-in-1 Cable.
      Compatible Xperia devices:
      Xperia 1
      Xperia XZ3
      Xperia XZ2
      Xperia XZ2 Compact
      Xperia XZ2 Premium

    • The following Xperia models cannot be charged using the USB Type-C 2-in-1 Cable when the power is off. To charge these devices while the power is off, connect the charger's USB cable directly to your device.
      Affected Xperia devices:
      Xperia 1

    • Headsets with a 5 pole 3.5 mm audio plug are not fully supported. Some features, such as noise cancellation, will not be available when you connect your 5 pole 3.5 mm audio plug headset to the USB Type-C 2-in-1 Cable.

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    Find
    On your Xperia™ device, go to Settings > About phone/tablet > Model number
    Find
    On your Xperia™ device, go to Settings > About phone/tablet > Model number