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Diagnosing your camera

If your camera is not working properly, you can run a diagnostics test to identify if there is a problem with the main camera, front camera, flash or camera key.

To run a diagnostics test of your camera

  1. Make sure you are connected to the internet. When using the camera, tap Settings icon.
  2. Drag the list to view more settings.
  3. Tap Help.
  4. Select a category, then follow the on-screen instructions.
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Find your product
On your Xperia™ device, go to Settings > About Phone/Tablet > Model number