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    One-touch mirroring doesn't work

    Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.

    • Make sure the NFC function is enabled on the Xperia device.
    • Make sure the screen of the Xperia device is unlocked.
    • If you are charging the Xperia device, remove the charger from the device.
    • Make sure the camera is turned off in the Xperia device.
    • If the Xperia device doesn't vibrate when you touch the two devices, turn off NFC and then turn it on again. Move the Xperia device close to the N mark on the output device (for example, the One-touch remote control).
    • If the the Xperia device is in a case, the device's reaction to touch may be diminished. Remove the Xperia device from the case.
    • Keep touching the output device (for example, the One-touch remote control) to the Xperia device until the Xperia device vibrates. Depending on the Xperia device you are using, the NFC sensitivity may not be strong enough to connect with the other device with just one touch.
    • If the following message or messages appear on one of the devices while you try using one-touch mirroring, update the BRAVIA® TV and the Xperia device to the latest software versions:
      • Connection failed
      • Device not found
    • If one-touch mirroring connections continue to fail after a software update, you should try to delete the group which was created when the two devices connected using one-touch mirroring. You can remove this remembered group in the Wi-Fi Direct settings. After you have removed the groups, reconnect the devices.

    Turning on the NFC function

    Android 8.0

    To turn on NFC on your Xperia device

    1. Find and tap Settings > Device connection.
    2. Tap the switch beside NFC to turn it on.

    Android 5.0, 6.0 or 7.0

    To turn on NFC on your Xperia device

    1. Find and tap Settings > More.
    2. Tap the switch beside NFC to turn it on.

    Android 4.4

    To turn on NFC on your Xperia device

    1. From your Home screen, tap the Application screen icon.
    2. Find and tap Settings > More….
    3. Mark the NFC checkbox.

    Removing remembered groups

    Android 8.0

    To remove remembered groups

    1. Find and tap Settings Wi-Fi > Wi-Fi preferences > Advanced > Wi-Fi Direct.
    2. Under Remembered groups, tap a remembered group that you want your device to forget. To confirm, tap OK. Repeat this step for all remembered groups.
    3. Reconnect the devices.

    Android 7.0

    To remove remembered groups

    1. Find and tap Settings Wi-Fi > the menu button (three vertical dots) > Settings > Wi-Fi Direct.
    2. Under Remembered groups, tap a remembered group that you want your device to forget. To confirm, tap OK. Repeat this step for all remembered groups.
    3. Reconnect the devices.

    Android 6.0

    To remove remembered groups

    1. Find and tap Settings > Wi-Fi > the menu button (three vertical dots) > More features > Wi-Fi Direct.
    2. Under Remembered groups, tap a remembered group that you want your device to forget. To confirm, tap OK. Repeat this step for all remembered groups.
    3. Reconnect the devices.

    Android 5.0

    To remove remembered groups

    1. Xperia device: From your Home screen, tap the Application screen icon.
    2. Find and tap Settings > Wi-Fi.
    3. Tap the menu button (three vertical dots), then select Settings or Advanced > Wi-Fi Direct.
    4. Under REMEMBERED GROUPS, tap a remembered group that you want your device to forget. To confirm, tap OK. Repeat this step for all remembered groups.
    5. Reconnect the devices.

    Note! It is not normally necessary to re-pair the devices in step 5. In some cases, though, you may need to pair the devices again.

    Android 4.4

    To remove remembered groups

    1. Xperia device: From your Home screen, tap the Application screen icon.
    2. Find and tap Settings > Wi-Fi.
    3. Tap the menu button (three vertical dots), then select Wi-Fi Direct.
    4. Under REMEMBERED GROUPS, tap a remembered group that you want your device to forget. To confirm, tap OK. Repeat this step for all remembered groups.
    5. Reconnect the devices.

    Note! It is not normally necessary to re-pair the devices in step 5. In some cases, though, you may need to pair the devices again.

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    On your Xperia™ device, go to Settings > About Phone/Tablet > Model number
    FindCreated with Sketch.
    On your Xperia™ device, go to Settings > About Phone/Tablet > Model number