Diagnosing your camera
If your camera isn't working properly, you can run a diagnostics test to identify if there is a problem with the main camera, front camera, flash, or camera key.
To run a diagnostics test of your camera
- Be sure you are connected to the internet. When using the camera, tap .
- Tap More.
- Tap Help and select Camera, Front camera, Flash or Camera button.
- Follow the instructions that appear on your screen.