The device doesn't seem to charge
If the battery is drained, it may take up to 30 minutes for your device to respond to the charging. During this time, the screen may stay completely dark, not showing a charging icon. Also note that it can take up to 4 hours for a completely drained battery to charge fully.
- Try these steps to find out if the problem relates to the charger:
Make sure that you use an original Sony charger specifically intended for charging your device.
Use a regular Sony charger plugged into a wall socket to charge your Xperia™ device. Your Xperia™ device charges much more slowly when you charge it using a computer and the USB cable.
Disconnect the USB cable from your Xperia™ device and then plug the cable into the Micro USB port on the device again. Be sure that the charger cable is properly attached to the Micro USB port on your device, with no obstruction, like a protective case. Check that the charger is properly plugged into a wall socket with an active power source.
Make sure that the charger port is free from lint, dust, and moisture. A blocked port can prevent the USB connector from fitting properly, and therefore prevent charging. Ensure that the USB port is completely dry, and gently remove any lint or dust using, for example, a wooden or plastic toothpick or a toothbrush.
Try to charge the Xperia™ device by connecting another USB cable to the USB port of a computer. If the device starts to charge, this may be a sign that the charger is not working properly. Replace the charger with an original Sony charger specifically intended for your device.
Turn off your device and then turn it back on. By doing this, you turn off all running applications and free up memory, which sometimes automatically solves the issue.
You can force your device to restart or shut down in situations where it stops responding or won't restart normally. No settings or personal data get deleted during a forced restart.
To Force the Device to Restart or Shutdown
- Press and hold down the power key and the volume up key at the same time for 6 seconds.
- Your device vibrates once. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
- If you wish to force restart the device: Release the keys at this point. The device restarts.
- If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates three times and turns off.
- Press and hold down the power key until the device vibrates.
- Wait a while for the device to start.
Update your device to ensure that you have optimal performance and the latest enhancements.Read more about how to update and find the latest software version.
Use the Xperia™ Companion computer application to perform a software repair to reset your device. Note that all data is deleted from the internal storage of your device when you perform a software repair. Content that you have saved on an external SD card, such as photos, videos, and music, is not deleted.
To back up your data using a computer
- Be sure that Xperia™ Companion is installed on your PC or Mac®.
- Connect your device to the computer using a USB cable.
- Computer: Open the Xperia™ Companion software if it is not automatically launched. After a few moments, the computer will detect your device.
- Select Backup on the main screen.
- Follow the on-screen instructions to back up data from your device.
If possible, you should always back up all personal data before performing a software repair. All data in the internal memory is overwritten during a software repair. Content on an external SD card is kept.
- Make sure Xperia™ Companion is installed on your PC or Mac®.
- Open the Xperia™ Companion software on the computer, but do not connect your Xperia™ device until you're told to in the five-step instructions in the Xperia™ Companion window.
- Select Software repair on the computer screen.
- Follow the on-screen instructions to reinstall the software and complete the repair.