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    Multimedia Messaging Isn’t Working

    • Check that MMS (Multimedia Messaging Service) is supported by your carrier and/or subscription.
    • Download settings for Internet and MMS automatically.

      To Download internet and MMS Settings

      1. From your Home screen , tap .
      2. Find and tap Settings > More > Internet settings .
      3. Tap ACCEPT . Once the settings are downloaded successfully, appears in the status bar and mobile data traffic is turned on automatically.

      If the settings cannot be downloaded to your device, check the signal strength of your cellphone or ‎Wi-Fi network connections. Move to an open location free from obstructions or get close to a window and then try again.

    • You can manually add Internet and messaging settings on your device at any time. If necessary, contact your carrier for the required information.

      To add internet and MMS settings

      1. From your Home screen , tap .
      2. Find and tap Settings > More > Mobile networks .
      3. Select a SIM card.
      4. Tap Access Point Names > .
      5. Tap Name and enter a name of your choice, then tap OK .
      6. Tap APN and enter the access point name, then tap OK .
      7. Enter all other required information. If you don't know what information is required, contact your network operator for more details.
      8. When you're done, tap , then tap Save .
      9. To select the APN that you have just added, tap the radio button besides the name of the APN. Once selected, this APN becomes the default APN for internet and MMS services.
    • Check the signal strength in the status bar to make sure your device is connected to a network. If the signal is weak or you have no signal, move to an open location free from obstructions or get close to a window.
    • Check the device memory to see if memory is available. If the memory is full, remove messages to free up space.

      To View the Memory Status

      1. From your Homescreen, tap .
      2. Find and tap Settings > Storage & memory .
      1. From your Home screen , tap , then find and tap .
      2. Tap the conversation containing the message that you want to delete.
      3. Touch and hold the message that you want to delete, then tap Delete message > DELETE .
      1. From your Home screen , tap , then find and tap .
      2. Tap , then tap Delete conversations .
      3. Mark the checkboxes for the conversations you want to delete, then tap > DELETE .
    • Check that the MMS auto download function is enabled in your messaging settings.

      To Enable MMS Auto Download

      1. From your Home screen , tap , then find and tap .
      2. Tap , then tap Settings .
      3. Drag the slider beside MMS auto download to the right.
    • Use the full number when you send a message. When you enter the country code, use "+" instead of “00."
    • Turn off your device and then turn it back on. By doing this, you turn off all running applications and free up memory, which sometimes automatically solves the issue.
    • Update your device to ensure that you have optimal performance and the latest enhancements. Read more about how to update and find the latest software version.
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    On your Xperia™ device, go to Settings > About Phone/Tablet > Model number
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    On your Xperia™ device, go to Settings > About Phone/Tablet > Model number