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    Troubleshooting
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    Wi-Fi & Connectivity
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    Troubleshooting

    Articles and videos that will help you troubleshoot your device and find common solutions.

    Popular articles

    New Android 7.0 (Nougat) software available for Xperia XA1 Plus and Xperia XA1 Plus Dual SIM Arrow right
    Have you tried this? Arrow right
    My Device Freezes or Applications Suddenly Shut Down Arrow right
    The Device Isn't Detected by the Computer When It’s Connected Using a USB Cable Arrow right
    The device doesn’t seem to charge Arrow right
    I cannot update my device software using a computer Arrow right
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    Software repair

    Solves issues with an unresponsive device, or a forgotten screen lock.

    English only

    Software repair

    Solves issues with an unresponsive device, or a forgotten screen lock.

    Xperia XA1 Plus Dual SIM

    Xperia XA1 Plus Dual SIM
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    Xperia XA1 Plus Dual SIM

    Xperia XA1 Plus Dual SIM
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    Find
    On your Xperia™ device, go to Settings > About Phone/Tablet > Model number
    Xperia 5
    Xperia 5
    Xperia 1
    Xperia 1
    Xperia L3
    Xperia L3
    Xperia 10
    Xperia 10
    Xperia 10 Plus
    Xperia 10 Plus
    Xperia XZ3
    Xperia XZ3
    Xperia XZ2 Premium
    Xperia XZ2 Premium
    Xperia XZ2 Compact
    Xperia XZ2 Compact
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    Find
    On your Xperia™ device, go to Settings > About Phone/Tablet > Model number
    USB Type-C™ Stereo Headset STH50C
    USB Type-C™ Stereo Headset STH50C
    Open-ear Bluetooth® Stereo Headset SBH82D
    Open-ear Bluetooth® Stereo Headset SBH82D
    Style Cover Touch SCTI30 for Xperia 1
    Xperia Style Cover Touch SCTI30 for 1
    Style Cover Stand SCSI20 for Xperia 10 Plus
    Xperia Style Cover Stand SCSI20 for 10 Plus
    Style Cover Stand SCSI10 for Xperia 10
    Xperia Style Cover Stand SCSI10 for 10
    Style Cover Stand SCSH70 for Xperia XZ3
    Xperia Style Cover Stand SCSH70 for XZ3
    Style Cover Touch SCTH70 for Xperia XZ3
    Xperia Style Cover Touch SCTH70 for XZ3
    Style Cover Stand SCSH30 for Xperia XZ2 Premium
    Xperia Style Cover Stand SCSH30 for XZ2 Premium
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