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    Troubleshooting Troubleshooting

    Articles and videos that will help you troubleshoot your device and find common solutions.

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    I cannot power on my device Arrow right
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    Software repair

    Solves issues with an unresponsive device, or a forgotten screen lock.

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    Software repair

    Solves issues with an unresponsive device, or a forgotten screen lock.

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    Xperia XA1 Plus Dual SIM

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    Selected product:

    Xperia XA1 Plus Dual SIM
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    Xperia XA1 Plus Dual SIM

    Selected product:

    Xperia XA1 Plus Dual SIM

    Documentation

    Change product

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    Find your product
    FindCreated with Sketch.
    On your Xperia™ device, go to Settings > About Phone/Tablet > Model number
    Xperia 1
    Xperia 1
    Xperia L3
    Xperia L3
    Xperia 10
    Xperia 10
    Xperia 10 Plus
    Xperia 10 Plus
    Xperia XZ3
    Xperia XZ3
    Xperia XZ2 Premium
    Xperia XZ2 Premium
    Xperia XZ2 Compact
    Xperia XZ2 Compact
    Xperia XZ2
    Xperia XZ2
    Show all 77 products Caret down
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    FindCreated with Sketch.
    On your Xperia™ device, go to Settings > About Phone/Tablet > Model number
    Style Cover SCR24
    Style Cover SCR24
    Open-ear Bluetooth® Stereo Headset SBH82D
    Open-ear Bluetooth® Stereo Headset SBH82D
    Style Cover Touch SCTI30 for Xperia 1
    Xperia Style Cover Touch SCTI30 for 1
    Style Cover Stand SCSI20 for Xperia 10 Plus
    Xperia Style Cover Stand SCSI20 for 10 Plus
    Style Cover Stand SCSI10 for Xperia 10
    Xperia Style Cover Stand SCSI10 for 10
    Style Cover Stand SCSH70 for Xperia XZ3
    Xperia Style Cover Stand SCSH70 for XZ3
    Style Cover Touch SCTH70 for Xperia XZ3
    Xperia Style Cover Touch SCTH70 for XZ3
    Style Cover Stand SCSH30 for Xperia XZ2 Premium
    Xperia Style Cover Stand SCSH30 for XZ2 Premium
    Show all 73 products Caret down
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