Resetting your device
You can reset your device to its original settings, with or without deleting all of your personal data. Before you perform a reset, make sure to back up any important data saved on your device.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure is underway.
- Drag the status bar downwards, then tap .
- Find and tap Backup & reset> Factory data reset.
- If you also want to erase data such as pictures and music, which is saved to your device's internal storage, mark the Erase internal storage checkbox.
- Tap Reset phone.
- To confirm, tap Erase everything.