Sony Mobile Support – Repair
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    Answer a few quick questions to evaluate your visit.

    Enter your device IMEI number in order to see your repair status.

    The IMEI you entered is invalid. The server is temporarily down for maintenance. Please try again later.

    How to find your IMEI number

    Your Xperia device IMEI number is usually written on the receipt from the shop where you handed in your device. If you can’t find it, contact your operator.

    Log in to My Support
    Truck

    Your Xperia device has not yet arrived at our Service center.

    Note! After handing in your device, it may take some time before the device is registered at our Service center. If the repair status still isn’t available online after a few days, please contact the shop where you handed in your device.

    Repair

    Your Xperia device arrived at our Service center and is now being repaired.

    Truck

    Your Xperia device was dispatched from our Service center. For more information, please contact the shop where you handed in your device.

    Repair

    Your Xperia device arrived at our Service center and is now being repaired.

    icon_cancel

    Your repair order has been canceled.

    icon_pickup

    Your Xperia device is ready to be picked up.

    Your repair order has been closed.

    icon_nodelivery

    We have tried to deliver your Xperia device, but not succeeded.

    icon_transport

    Your Xperia device has been dispatched from our Service center and will soon be delivered to you.

    Repair

    Your Xperia device has arrived at our Service center and our technicians are examining it.

    icon_recycled

    Your Xperia device has been recycled. Thank you for saving the environment as well as energy and resources.

    Repair

    Your order is being processed.

    icon_payment

    When you have accepted the quotation and your payment is confirmed, we will handle your order.

    Your Xperia device has been examined. Unfortunately, the repair is not covered by warranty. Log in to My Support to see a quotation for repairing your device.

    icon_transport

    Your Xperia device is on its way to our Service center.

    icon_waiting

    Your repair order has been confirmed and we are waiting to receive your Xperia device.

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