Repair your Xperia™ device
Accidents happen—let us help. Many repair issues are software-related and can be solved without sending in your device. Try these simple steps.
Try this first
Turn off your Xperia™ device. Then turn it back on again.
On your Xperia™ device, find and tap Settings > About Phone/Tablet > Software Update. Then follow the on-screen instructions.
Remember to back up your data before resetting your device.
On your Xperia™ device, find and tap Settings > Backup & Reset > Factory Data Reset. Then follow the on-screen instructions.