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    Repair your Xperia™ device

    Accidents happen—let us help. Many repair issues are software-related and can be solved without sending in your device. Try these simple steps.

    Try this first

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    Turn off your Xperia™ device. Then turn it back on again.

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    On your Xperia™ device, find and tap Settings > About Phone/Tablet > Software Update. Then follow the on-screen instructions.

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    Remember to back up your data before resetting your device.
    On your Xperia™ device, find and tap Settings > Backup & Reset > Factory Data Reset. Then follow the on-screen instructions.

    Still need help?

    We're sorry to hear your Xperia™ device isn't working properly. But don’t worry. The repair process is easy and convenient, and our expert teams of Sony repair technicians offer the best help available.

    Contact us
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    Find your product
    On your Xperia™ device, go to Settings > About Phone/Tablet > Model number