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Finding, locking or erasing a lost device

Google offers a location and security web service called Find my device . After you have signed in to a Google account, Find my device is turned on by default. If you lose your device, you can use Find my device to:

  • Find and show where your device is located on a map.
  • Lock your device and present a message on the lock screen.
  • Unlock your device and reset it by erasing its content.
  • Activate the ringer, even if the sound is turned off.

Your device must be turned on, have an internet connection and have the location service activated. The Find my device service may not be available in all countries or regions.

For additional information about Find my device , go to .

If you erased the content on your device using Find my device , you must enter the username and password for a Google account in order to use your device again. This can be any Google account which you have set up on your device as an owner. If you can’t give this information during the setup, you won’t be able to use your device at all after a reset.

To verify that your device can be found

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Find your product
On your Xperia™ device, go to Settings > About phone/tablet > Model number
On your Xperia™ device, go to Settings > About phone/tablet > Model number