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    Resetting your headset

    You can perform a hardware reset or a factory reset on your headset. Perform a factory reset if your headset behaves unexpectedly. Factory reset restores your headset to its original settings.

    To reset your headset

    1. Make sure that the headset is turned off.
    2. Long press Power on/off key icon for 10 seconds until the LED indicator starts flashing quickly in green.

    To perform a factory reset on your headset

    1. Turn off your headset.
    2. Long press Power on/off key icon and Multi-function key icon at the same time for 1 second. The LED indicator will flash four times rapidly in green, then three times in red.
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    Find your product
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    On your Xperia™ device, go to Settings > About phone/tablet > Model number
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    On your Xperia™ device, go to Settings > About phone/tablet > Model number