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No connection between headset and other device

  • Make sure that the headset is charged and within range of the device that you want to connect to. A maximum distance of 10 metres (33 feet), with no solid objects in between, is recommended.
  • Disable the Bluetooth® function in the other device so that all connections are closed, then re-enable the Bluetooth® function and pair the headset with the device again.
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On your Xperia™ device, go to Settings > About phone/tablet > Model number
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On your Xperia™ device, go to Settings > About phone/tablet > Model number