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    The screen turns off when the cover is open

    • Do not put your device on a metal desk or shelf with the cover folded back. When the cover is folded back and touching a metal surface, the screen may turn off due to a detection error.
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    On your Xperia™ device, go to Settings > About phone/tablet > Model number
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    On your Xperia™ device, go to Settings > About phone/tablet > Model number