account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube
    Help us improve our website
    Answer a few quick questions to evaluate your visit.

    Resetting the handset

    Reset the handset if it behaves unexpectedly. All information about paired devices gets deleted when you reset the handset.

    To reset the handset

    1. Make sure that the handset is turned off.
    2. Press and hold down the power key Icn sony key power on off until Icn sony factory reset appears on the display.
    3. Press Icn sony key forward or Icn sony key rewind to select Icn sony checkmark , then press Icn sony key play pause .

    Note

    You can also access the factory reset option by selecting Icn sony acc menu settings .

    Did you find this information helpful?
    Yes No
    Your input is valuable!
    Why didn't you find this information helpful?
    Submit
    Thanks, we appreciate your input!
    Close Close
    Find your product
    Find
    On your Xperia™ device, go to Settings > About phone/tablet > Model number
    Find
    On your Xperia™ device, go to Settings > About phone/tablet > Model number