Repair your Xperia™ device
Accidents happen, let us help. Many repair issues are software related and can be solved without sending in your device. Try these simple steps.
Try this first
Turn off your Xperia™ device. Then turn it back on again.
On your Xperia™ device, find and tap Settings > About phone/tablet > Software update. Then follow the on-screen instructions.
Remember to back up your data before resetting your device.
On your Xperia™ device, find and tap Settings > Backup & reset > Factory data reset. Then follow the on-screen instructions.