Sony Mobile Support – Repair account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube
    Help us improve our website
    Answer a few quick questions to evaluate your visit.

    Repair your Xperia™ device

    Accidents happen, let us help. Many repair issues are software related and can be solved without sending in your device. Try these simple steps.

    Try this first

    Power black

    Restart

    Turn off your Xperia™ device. Then turn it back on again.

    Update black

    Update

    On your Xperia™ device, find and tap Settings > About phone/tablet > Software update. Then follow the on-screen instructions.

    Settings black

    Reset

    Remember to back up your data before resetting your device.
    On your Xperia™ device, find and tap Settings > Backup & reset > Factory data reset. Then follow the on-screen instructions.

    Still need help?

    We're sorry to hear that your Xperia™ device isn't working properly. But don’t worry. The repair process is easy and convenient, and our expert teams of Sony repair technicians offer the best help available.

    Contact us
    Cross black Close
    Find your product
    On your Xperia™ device, go to Settings > About phone/tablet > Model number