Wi-Fi® connection keeps dropping
- Restart your device and turn off Wi-Fi®, then turn Wi-Fi® on again.
- Restart the router. Check that your router is Wi-Fi® certified. Your device is Wi-Fi® certified, so if the router isn’t, the devices may not communicate properly.
- Verify that you are in range of the Wi-Fi® router. Check the Wi-Fi® signal strength in the status bar. If the signal is low, or there is no signal, move closer to the Wi-Fi® hotspot, that is, the device that provides the Wi-Fi® network.
- Make sure that both your device and the router are using the latest software versions.
- Device: Click here to check for software updates for the device.
- Router: Contact the router manufacturer for instructions on how to update the router software.
- Remove any protective case from your device to see if the Wi-Fi® signal strength improves.
- Use a static IP address.
Contact your Internet service provider to ask about the IP address settings.
To manually set the IP address on your device
- From your Home screen, tap the .
- Find and tap Settings > Wi-Fi® .
- Touch and hold the name of the network you are connected to.
- Tap Modify network .
- Mark the Show advanced options box.
- Under IP settings , select Static .
- Scroll down and enter the required settings.
- Tap Save .
- Check that the Wi-Fi® sleep policy is set to always have Wi-Fi® turned on.
To add a Wi-Fi® sleep policy
- From the Home screen, tap the .
- Find and tap Settings > Wi-Fi .
- Press .
- Tap Advanced .
- Tap Keep Wi-Fi on during sleep .
- Select an option.
- Change the Wi-Fi® network security of your router to a different security encryption.
For instructions on how to change network security, check the router user guide or contact your router manufacturer.
- Make sure potential interfering devices or appliances are not placed close to the Wi-Fi® router.
Cordless phones, microwave ovens, baby monitors, wireless speakers, monitors and video transmitters that operate in the 2.4 GHz or 5 GHz bandwidth may interfere with a Wi-Fi® network. If the problem persists, try changing the router to use 5 GHz or a lower 2.4 GHz channel.
For instructions on how to change channel, check the user guide of the router or contact your router manufacturer.