Storage and memory
Your device has several different storage and memory options.
- The internal storage is about 32 GB and is used to store downloaded or transferred content along with personal settings and data. Some examples of data saved to the internal storage are alarm, volume and language settings, emails, bookmarks, calendar events, photos, videos and music.
- You can use a removable memory card with a storage capacity of up to 200 GB to get more storage space. Media files and some apps, along with their associated data, can be moved to this type of memory to free up internal storage. Some apps, for example, the Camera app, can save data directly to a memory card.
- The dynamic memory (RAM) is about 3 GB and cannot be used for storage. RAM is used to handle running applications and the operating system.
| You may have to purchase a memory card separately. |
| Read more about the use of memory in Android devices by downloading the White paper for your device at Support documents. |
Improving memory performance
Your device memory tends to fill up as a result of normal usage. If the device starts to slow down, or applications suddenly shut down, you should consider the following:
- Always try to keep at least 500 MB of free internal storage available.
- Close running applications that you are not using.
- Clear the cache memory for all applications.
- Uninstall downloaded applications that you don't use.
- Move applications to the memory card if the internal storage is full.
- Transfer photos, videos and music from the internal memory to the memory card.
- If your device can't read content on the memory card, you may need to format the card. Note that all content on the card gets erased when you format it.
| If you are sharing a device with multiple users, you must log in as the owner, that is, the primary user, to be able to perform certain actions, such as transferring data to the memory card and formatting the memory card. |
To view the memory status
- From your Home screen, tap
. - Find and tap Settings > Storage & memory.
To view the amount of free and used RAM
- From your Home screen, tap .
- Find and tap Settings > Storage & memory.
- Tap
, then tap Advanced > Memory.
To clear the cache memory for all applications
- From your Home screen, tap .
- Find and tap Settings > Storage & memory.
- Tap Internal shared storage, then find and tap Cached data > OK.
- If you have a memory card inserted, tap Storage > Internal shared storage.
| When you clear the cache memory, you don't lose any important information or settings. |
To transfer media files to the memory card
- Make sure you have a memory card inserted into your device.
- From your Home screen, tap .
- Find and tap Settings > Storage & memory > Transfer data.
- Mark the files that you want to transfer to the memory card.
- Tap Transfer.
To stop applications and services from running
- From your Home screen, tap .
- Find and tap Settings > Apps.
- Select an application or service, then tap FORCE STOP > OK.
To format the memory card
- From your Home screen, tap .
- Find and tap Settings > Storage & memory.
- Tap , then tap Advanced > Storage > SD Card > , then tap Storage settings > Format > Erase & format.
| All content on the memory card gets erased when you format it. Make sure you first make backups of all data that you want to save. To back up your content, you can copy it to a computer. For more information, see Managing files using a computer. |
