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    The device isn't detected by the computer when it’s connected using a USB cable

    Note

    This device has a capless USB port. If your device gets exposed to water, ensure that the USB port is completely dry before inserting a USB cable.

    • Make sure that the screen of your device is unlocked, and that the USB connection mode on the device is set to Transfer files. The default connection mode is always set to Charging only. For a computer to detect your device, select the Transfer files connection mode every time you connect the device to a computer.

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      To set the USB connection mode to transfer files

      1. Make sure that your device is connected to a computer via a USB cable.
      2. From your Home screen, drag the status bar downwards.
      3. Find and tap USB charging this device, then select Transfer files.

    • Make sure that you are using an original Sony USB cable specifically intended for your device and that it is properly connected to the device and computer.

    • Try using another USB port on your computer and make sure that the device is connected directly to that USB port. Do not use a USB hub or a USB extension cable.

    • Try using a different USB cable to make sure that the cable isn't damaged.

    • Set up your device to detect USB devices and reconnect the USB cable.

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      To set up your device to detect USB devices

      1. From your Home screen, tap Icn sony home apptray normal.
      2. Find and tap Settings > Device connection > USB Connectivity > Detect USB device.

    • If you are using a Mac, make sure that Xperia™ Companion for Mac OS is installed on your computer. Mac computers don’t support MTP, which is an extension needed for file transfer between a computer and an Android™ device.

    • Disconnect your device from the computer and clear the data in the Media Storage system app on your device. Restart your device and connect it to the computer.

      More

      To clear Media Storage application data

      Note

      No pictures, music or other media content will be erased from your device when you clear the application data. However, the procedure may result in the loss of related files, such as playlists and music information.

      1. From your Home screen, tap Icn sony home apptray normal.
      2. Find and tap Settings > Apps.
      3. Tap Icn sony key menu, then tap Show system.
      4. Tap Media Storage > Storage > CLEAR DATA > OK.

    • If your device has a memory card, turn off the device and then remove and reinsert the memory card. Restart your computer. Turn on the device and then reconnect the device to the computer using the USB cable.

    • Restart the device and the computer.

    • Try using a different computer.

    • If you are looking for a USB driver for your device, you can download it here.

    • If you are using Windows N or Windows KN, make sure that you have downloaded the Media Feature Pack to enable file transfer. These versions of Windows do not support MTP file transfer.

    • Update your device to ensure that you have optimal performance and the latest enhancements. Read more about how to update and find latest software version.

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    Find your product
    FindCreated with Sketch.
    On your Xperia™ device, go to Settings > About phone/tablet > Model number
    FindCreated with Sketch.
    On your Xperia™ device, go to Settings > About phone/tablet > Model number