I cannot connect to a Wi-Fi® hotspot
- Restart your device.
- Turn Wi-Fi® off and then on again.
- Verify that you are in range of the Wi-Fi® router. Check the Wi-Fi® signal strength in the status bar. If the signal is low, or there is no signal, move closer to the Wi-Fi® hotspot, that is, the device that provides the Wi-Fi® network.
- Some Wi-Fi® networks require that you sign in to a web page before you can access the network. Open the web browser in your device to sign in. Contact the Wi-Fi® network administrator for more information.
- If you are in a location with several Wi-Fi® hotspots, make sure you have selected the correct one.