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    I Cannot Power on my Device

    If your Xperia™ device doesn't respond when you try to turn it on, try these actions one after the other. Verify after each action whether the problem was solved before trying the next one.

    • Allow your device enough time to start. Press and hold down the power key until the device vibrates, and then release it. It may take up to 10 seconds before the device vibrates.

    • Make sure your Xperia™ device is charged. If the battery is drained, it may take up to 30 minutes for your device to respond to the charging. During this time, the screen remains dark, without showing the charging icon. Also note that it can take up to 4 hours for a drained battery to charge fully.

    • If you have trouble charging your Xperia™ device, start by making sure you are using an original Sony charger and a USB cable specifically intended for charging your device. Try to charge the device with a different USB cable connected to the USB port of a computer. If the device starts to charge, this may be a sign that the charger is not working properly.

    • If there is a memory card in your device, remove it and restart the device. If removing the memory card solves the issue, your SD card may be damaged. In this case, you need to get a replacement SD card for your Xperia™ device.

    • You can force your device to restart or shut down in situations where it stops responding or won't restart normally. No settings or personal data get deleted during a forced restart.

      To force the device to shut down

      1. Detach the cover for the micro SIM card holder.
      2. Using the tip of a pen or a similar object, press and hold down the OFF button.
      3. After your device emits a series of quick vibrations, release the OFF button. The device turns off automatically.

      Do not use overly sharp objects that could damage the OFF button.

      To turn on the device

      1. Press and hold down the power key until the device vibrates.
      2. Wait a while for the device to start.

    • If a forced restart procedure doesn't succeed, you should try the 2-minute restart procedure.

      To force a 2-minute restart

      1. Open the SIM card slot cover.
      2. Using the tip of a pen or similar object, press and hold down the OFF button for 120 seconds, ignoring any vibrations, and then release the OFF button.
      3. Charge the device until a charging icon appears on the screen.
      4. Turn on your Xperia™ device.

      Do not use overly sharp objects that could damage the OFF button.

    • Use the Xperia™ Companion computer application to perform a software repair to reset your device. Note that all data is deleted from the internal storage of your device when you perform a software repair. Content you have saved on an external SD card, like photos, videos, and music, is not deleted.

      To Back up your Data Using a Computer

      1. Make sure Xperia™ Companion for Windows or Mac OS is installed on your PC or Mac®.
      2. Connect your device to the computer using a USB cable.
      3. Computer: Open the Xperia™ Companion software. After a few moments, the computer detects your device.
      4. Select Backup on the main screen.
      5. Follow the on-screen instructions to back up data from your device.

      To Repair the Device Software Using Xperia™ Companion

      Before performing a software repair, make sure you know your Google™ credentials. Depending on your security settings, you may need to enter them in order to start up the device after a software repair.

      1. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your PC or Mac®.
      2. Open the Xperia™ Companion software on the computer and select Software repair on the screen.
      3. Follow the on-screen instructions to reinstall the software and complete the repair.

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    On your Xperia™ device, go to Settings > About phone/tablet > Model number
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    On your Xperia™ device, go to Settings > About phone/tablet > Model number