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    The screen doesn't react to touch - how can I still use the phone?

    If the screen of your phone or tablet has stopped working, you may still be able to navigate the display and use the device using a mouse and a USB OTG adapter cable. You can move content from your device to a memory card (SD card) or to a cloud backup service (online account) before you hand in the device for repair.

    To back up your content, your device must be unlocked. If you use a screen lock, you may be able to unlock the screen lock using a mouse and then backup your content. Note that unlocking the screen using a mouse may be difficult or not even possible for some phone models. Also, depending on the extent of damage to the device, the solution given here might not work.

    The screen doesn't react to touch, but you can view what's on it

    You can navigate your device using a USB mouse. You need:

    • a USB mouse
    • a USB Host/USB OTG (On-the-Go) adapter cable

    To navigate an Xperia device using a USB mouse

    1. Attach the USB Host adapter cable to your Xperia device.
    2. Connect the USB mouse to the USB Host adapter cable. The mouse pointer should appear in the display.
    3. Navigate your device using the mouse.

    The following instruction is valid for Xperia Z5 series devices, Xperia Z3+, Xperia Z4 Tablet and Xperia M5

    To navigate an Xperia device using a USB mouse

    1. If your Xperia device isn't turned off, turn it off by pressing and holding down the power key and the volume up key simultaneously until the device emits three vibrations.
    2. When the Xperia device is off, attach the USB Host adapter cable to your Xperia device.
    3. Connect the USB mouse to the USB Host adapter cable.
    4. Turn on your Xperia device. When the device is on, the mouse pointer should appear in the display.
    5. Navigate your device using the mouse.
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    Find your product
    FindCreated with Sketch.
    On your Xperia™ device, go to Settings > About phone/tablet > Model number
    FindCreated with Sketch.
    On your Xperia™ device, go to Settings > About phone/tablet > Model number