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    Forwarding calls

    Arrow left Xperia XZ1 support overview

    You can direct calls to a different recipient, for example, to another phone number or another device.

    If you are using a Dual SIM device, you can also forward calls that come in on SIM card 1 to SIM card 2 when SIM card 1 is unreachable, and vice versa. This function is called Dual SIM reachability. You must enable it manually.

    To forward calls

    1. Find and tap Dialer icon.
    2. Tap Menu icon > Settings.
    3. Dual SIM users, tap Calling accounts, and select a SIM card. Single SIM users, tap Calls.
    4. Tap Call forwarding, then select an option.
    5. Enter the number you want to forward calls to, then tap Turn on.

    To turn off call forwarding

    1. Find and tap Dialer icon.
    2. Tap Menu icon > Settings.
    3. Dual SIM users, tap Calling accounts, and select a SIM card. Single SIM users, tap Calls.
    4. Tap Call forwarding.
    5. Select an option, then tap Turn off.

    To enable the Dual SIM reachability function

    This function only applies for Dual SIM devices.

    1. Find and tap Settings > Network & Internet > Dual SIM > Dual SIM reachability.
    2. Under Dual SIM reachability, tap the switch to enable the function.
    3. Follow the on-screen instructions to complete the procedure.

    If the Dual SIM reachability function does not work after you enable it, check that you have entered the phone numbers correctly for each SIM card. In some cases, the numbers are detected automatically during setup. Otherwise, you are prompted to enter them manually.


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