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    The Screen Stays Dark after I End a Call

    When you hold your Xperia™ device to your ear during a conversation, the screen is turned off to prevent you from unintentionally activating the touchscreen. If you experience the screen not turning back on when you move the device away from your ear, try the following:

    • As a temporary solution, press the power key lightly. If the screen isn’t turned back on, press the power key again.

    • Make sure you have removed the temporary protection film that covered the screen when you first bought your Xperia™ device. The film is only designed to protect the screen during shipping and is easy to peel off.

    • If you have applied a screen protection film on your device, make sure it is specifically intended for your Xperia™ model. It is important that the screen protection film has holes that are accurately placed so the proximity sensor is not blocked. To verify the exact location of the proximity sensor for your Xperia™ model, refer to the overview illustration in the User guide.

    • Turn off your device and then turn it back on. By doing this, you turn off all running applications and free up memory, which sometimes automatically solves the issue.

    • Update your device to ensure you have optimal performance and the latest enhancements. Read more about how to update and find latest software version.

    • Use the Xperia™ Companion computer application to perform a software repair to reset your device. Note that all data is deleted from the internal storage of your device when you perform a software repair. Content you have saved on an external SD card, like photos, videos, and music, is not deleted.

      To Back up your Data Using a Computer

      1. Make sure Xperia™ Companion for Windows or Mac OS is installed on your PC or Mac®.
      2. Connect your device to the computer using a USB cable.
      3. Computer: Open the Xperia™ Companion software. After a few moments, the computer detects your device.
      4. Select Backup on the main screen.
      5. Follow the on-screen instructions to back up data from your device.

      To Repair the Device Software using Xperia™ Companion

      Before performing a software repair, make sure you know your Google™ credentials. Depending on your security settings, you may need to enter them to start up the device after a software repair.

      1. Make sure Xperia™ Companion for Windows or Mac OS is installed on your PC or Mac®.
      2. Open the Xperia™ Companion software on the computer and press Software repair on the main screen.
      3. Follow the instructions that appear on the screen to reinstall the software and complete the repair.

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    On your Xperia™ device, go to Settings > About phone/tablet > Model number
    On your Xperia™ device, go to Settings > About phone/tablet > Model number