account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube
    Help us improve our website
    Answer a few quick questions to evaluate your visit.

    My SmartWatch 3 doesn’t track my location

    Arrow left SmartWatch 3 SWR50 support overview
    • Remove the main unit from the wrist band and clean away any moisture that has built up around the unit or the wrist band.

    • Wear your SmartWatch 3 on the outside of your wrist so that your SmartWatch 3 has the best line of sight with GPS satellites.

    • Make sure you have a clear and unobstructed view of the sky. For example, while wearing your SmartWatch 3, make sure your view is not blocked by trees or tall buildings.

    • Before you start to move around, stand still to allow your SmartWatch 3 to pick up a signal from the relevant GPS satellites.

      Did you find this information helpful?
      Yes No
      Your input is valuable!
      Why didn't you find this information helpful?
      Thanks, we appreciate your input!