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    I can’t set up my SmartBand to work with my Android™ device

    Arrow left SmartBand SWR10 support overview
    • Make sure that your SmartBand is charged and turned on.

    • Make sure that the software version of your Android™ device is Android™ 4.4 or later and that your Android™ device supports Bluetooth® version 3.0.

    • Make sure that you have installed the latest version of the SmartBand application on the Android™ device, and then pair and connect your SmartBand with your Android™ device.

    • Drag down the status bar at the top of the screen to open the Notification panel, then check that Icn sony ellis connected is visible. If Icn sony ellis connected is visible, you are already connected.

    • Make sure that your SmartBand is within a 10-metre range of your phone or tablet.

    • Make sure that the Bluetooth® function of your phone or tablet is turned on.

    • Turn off and then turn on the Bluetooth® function in your phone or tablet and wait for a minute.

    • Set up your SmartBand again to work with your Android™ device.

      More

      To set up your SmartBand using NFC

      Ill sony ellis nfc pair

      1. Make sure that your SmartBand is charged for at least 30 minutes.
      2. Android™ device: Make sure you have installed or updated the Smart Connect application to the latest version from Google Play™.
      3. Android™ device: Make sure that the NFC function is turned on and that the screen is active and unlocked.
      4. Place the Android™ device over your SmartBand so that the NFC area of each device touches the other, then follow the instructions on the Android™ device to install the SmartBand application and the Lifelog application. Icn sony ellis connected appears briefly in the status bar and permanently in the Notification panel when a connection with the SmartBand is active.

      Note

      If you touch the NFC areas of each device to each other after all applications are installed and your SmartBand is on and connected, the Lifelog application starts automatically.

      Tip

      You can drag down the status bar to open the Notification panel and get quick access to the SmartBand application and the Lifelog application.

      To set up your SmartBand using Bluetooth®

      1. Make sure that your SmartBand has been charged for at least 30 minutes.
      2. Android™ device: Make sure you have installed or updated the Smart Connect application to the latest version from Google Play™.
      3. Start the Smart Connect application.
      4. Turn on your SmartBand.
      5. Android™ device: Turn on the Bluetooth® function, then scan for Bluetooth® devices and select SWR10 in the list of available devices.
      6. Follow the instructions to install the SmartBand application and the Lifelog application.  Icn sony ellis connected appears briefly in the status bar and permanently in the Notification panel when a connection with the SmartBand is active.

      Note

      All applications required for the SmartBand to work are available on Google Play™.

      Tip

      You can drag down the status bar to open the Notification panel and get quick access to the SmartBand application and the Lifelog application.

    • If there is still no connection, reset or unpair your SmartBand and try to reconnect.

      More

      To reset your SmartBand

      1. Turn off your SmartBand.
      2. Press and hold down the power key until notification light A starts flashing.


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