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    I can’t set up my SmartBand 2 to work with my Android™ device

    Arrow left SmartBand 2 support overview
    • Make sure that your SmartBand 2 is charged and turned on.

    • Make sure that the software version of your Android™ device is Android™ 4.4 or later and that your Android™ device supports Bluetooth® version 3.0.

    • Make sure that you have installed the latest version of the SmartBand 2 application on the Android™ device, and then pair and connect your SmartBand 2 with your Android™ device.

    • Drag down the status bar at the top of the screen to open the Notification panel, then check that Icn sony ellis connected is visible. If Icn sony ellis connected is visible, you are already connected.

    • Make sure that your SmartBand 2 is within a 10-metre range of your phone or tablet.

    • Make sure that the Bluetooth® function of your phone or tablet is turned on.

    • Turn off and then turn on the Bluetooth® function in your phone or tablet and wait for a minute.

    • Set up your SmartBand 2 again to work with your Android™ device.

      More

      To set up your SmartBand 2 using NFC

      Ill sony 15accet nfc pairing
      1. Make sure that your SmartBand 2 is fully charged.
      2. Android™ device: Make sure that the NFC function is turned on and that the screen is active and unlocked.
      3. Place the Android™ device over your SmartBand 2 so that the NFC detection area of each device touches the other, then follow the instructions on the Android™ device to install the SmartBand 2 application and the Lifelog application. Icn sony ellis connected appears briefly in the status bar and permanently in the Notification panel when a connection with the SmartBand 2 is active.

      Note

      When starting your SmartBand 2 for the first time and the SmartBand 2 has not been paired with a device before, your SmartBand 2 automatically enters pairing mode. If your SmartBand 2 is turned on and has been paired before, it tries to reconnect to the last paired device instead. Your SmartBand 2 can only be paired to one device at a time.

      Tip

      You can set up your SmartBand 2 using NFC even when the SmartBand 2 is turned off. The SmartBand 2 turns on when the NFC detection area touches it. If you have problems pairing your SmartBand 2 with an Android™ device using NFC, try to connect manually using Bluetooth®. You can drag down the status bar to open the Notification panel and get quick access to the SmartBand 2 application and the Lifelog application.

      To set up your SmartBand 2 using Bluetooth®

      1. Make sure that your SmartBand 2 is fully charged.
      2. Android™ device: Make sure that you have installed or updated the SmartBand 2 application to the latest version.
      3. Turn on your SmartBand 2.
      4. Android™ device: Turn on the Bluetooth® function, then scan for Bluetooth® devices and select SWR12 in the list of available devices.
      5. Android™ device: Follow the instructions that appear on the screen. Icn sony ellis connected appears briefly in the status bar and permanently in the Notification panel when a connection with the SmartBand 2 is active.

      Tip

      You can drag down the status bar to open the Notification panel and get quick access to the SmartBand 2 application and the Lifelog application.

    • If there is still no connection, reset or unpair your SmartBand 2 and try to reconnect.

      More

      To perform a factory reset

      1. Turn off your SmartBand 2.
      2. Press and hold down the power key for more than 10 seconds.

      Tip

      If you are pairing the SmartBand 2 with a new Android™ device, your SmartBand 2 may attempt to reconnect with your previous Android™ device even after a factory reset. Unpair your SmartBand 2 with the previous device first and then pair it with the new Android™ device.

      To unpair your SmartBand 2

      1. From the main application screen of your Android™ device, find and tap SmartBand 2 > Icn sony key menu > Forget SmartBand.
      2. Tap OK to confirm.

      Tip

      You can also unpair your SmartBand 2 from the Bluetooth® settings of the Android™ device.


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