Resetting your headset
You can perform a hardware reset or a factory reset on your headset.
Perform a hardware reset if your headset stops responding. When performing a hardware reset, information about paired devices is not lost. Perform a factory reset if your headset behaves unexpectedly. Factory reset restores your headset to its original settings and information about paired devices is lost.
To perform a hardware reset on your headset
Long press the power key for 10 seconds.
To perform a factory reset on your headset
- Turn off your headset.
- Long press the power key and the multi-function key at the same time for 1 second. The LED indicator will flash four times in green.