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    Resetting your headset

    You can perform a hardware reset or a factory reset on your headset.

    Perform a hardware reset if your headset stops responding. When performing a hardware reset, information about paired devices is not lost. Perform a factory reset if your headset behaves unexpectedly. Factory reset restores your headset to its original settings and information about paired devices is lost.

    To perform a hardware reset on your headset

    • Long press the power key Power on/off key icon for 10 seconds.

    To perform a factory reset on your headset

    1. Turn off your headset.
    2. Long press the power key Power on/off key icon and the multi-function key Multi-function key icon at the same time for 1 second. The LED indicator will flash four times in green.
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    Find your product
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    On your Xperia™ device, go to Settings > About phone/tablet > Model number
    Find
    On your Xperia™ device, go to Settings > About phone/tablet > Model number