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Finding a lost device

Scr sony my xperia

If you have a Google™ account, the “Protection by my Xperia” web service can help you locate and secure your device if you ever lose it. If you have activated this service on your device, you can:

  • Locate your device on a map.
  • Sound an alert even if the device is in silent mode.
  • Remotely lock the device.
  • Remotely clear the internal and external memory of the device, as a last resort.

Note

The “Protection by my Xperia” service may not be available in all countries/regions.

To activate the Protection by my Xperia service on your device

  1. Make sure you have an active data connection.
  2. From your Home screen, tap Icn sony home apptray normal.
  3. Find and tap Settings > Security > Protection by my Xperia > Activate.
  4. Mark the checkbox to agree with the terms and conditions of using the Protection by my Xperia service, then tap Accept.
  5. If prompted, sign in to your Google™ account, or create a new one if you don’t have one.
  6. Enable location services on your device if this function is not already enabled.

Note

To verify that the Protection by my Xperia service can locate your device after you activate the service, go to myxperia.sonymobile.com and sign in using the Google™ account that you have set up on your device.

Note

If you are using a device with multiple users, note that the Protection by my Xperia service is only available to the user who is logged in as the owner.

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On your Xperia™ device, go to Settings > About phone/tablet > Model number
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On your Xperia™ device, go to Settings > About phone/tablet > Model number