account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube
    Help us improve our website
    Answer a few quick questions to evaluate your visit.

    Resetting your applications

    You can reset an application or clear application data if your application stops responding or causes issues with your device.

    To reset application preferences

    1. Find and tap Settings > Apps & notifications.
    2. Tap App info > Menu icon > Reset app preferences, then tap Reset apps.

    Resetting application preferences does not delete any application data from your device.

    To clear application data

    1. Find and tap Settings > Apps & notifications > App info.
    2. Select an application or service, then tap Storage > CLEAR DATA > OK.

    When you clear application data, data for the selected application is deleted from your device permanently. The option to clear application data is not available for every application or service.

    To clear application cache

    1. Find and tap Settings > Apps & notifications > App info.
    2. Select an application or service, then tap Storage > CLEAR CACHE.

    The option to clear the application cache is not available for every application or service.

    To clear the application default setting

    1. Find and tap Settings > Apps & notifications > App info.
    2. Select an application or service, then tap Open by default > CLEAR DEFAULTS.

    The option to clear the application default setting is not available for every application or service.

    Did you find this information helpful?
    Yes No
    Your input is valuable!
    Why didn't you find this information helpful?
    Submit
    Thanks, we appreciate your input!
    Close Close
    Find your product
    FindCreated with Sketch.
    On your Xperia™ device, go to Settings > About phone/tablet > Model number