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Support for your device

Use the Support application in your device to search a User guide, read troubleshooting guides, and find information about software updates and other product-related information.

To access the Support application

  1. From your Home screen, tap Icn sony home apptray normal.
  2. Find and tap Icn sony app support, then select the required support item.


Make sure that you have a working Internet connection, preferably over ‎Wi-Fi®‎, to limit data traffic charges when using the Support application.

Help in menus and applications

Some applications and settings have help available in the options menu, which is normally indicated by Icn sony key menu in the specific applications.

Help us improve our software

You can enable the sending of usage info from your device so that Sony Mobile can receive anonymous bug reports and statistics that help improve our software. None of the information gathered includes personal data.

To allow the sending of usage info

  1. From your Home screen, tap Icn sony home apptray normal.
  2. Find and tap Settings > About phone > Usage info settings.
  3. Mark the Send usage info checkbox if it is not already marked.
  4. Tap Agree.
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Find your product
On your Xperia™ device, go to Settings > About phone/tablet > Model number