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    Unexpected behaviour

    • Reset the handset.

      More

      To reset the handset
      1. Make sure that the handset is turned off.
      2. Press and hold down the power key Power key of Sony Stereo Bluetooth™ Headsets until Factory reset icon in Sony Stereo Bluetooth™ Headsets appears on the display.
      3. Press Forward key of Sony Stereo Bluetooth™ Headsets or Rewind key of Sony Stereo Bluetooth™ Headsets to select Checkmark icon in Sony Stereo Bluetooth™ Headsets, then press Play key of Sony Stereo Bluetooth™ Headsets.

      Note: You can also access the factory reset option by selecting Settings icon in Sony Stereo Bluetooth™ Headsets.

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      On your Xperia™ device, go to Settings > About phone/tablet > Model number