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    Troubleshooting

    Find answers and solutions for your device.

    Popular articles

    Overview of Xperia devices and Android versions Arrow right
    There are coloured stains or tint on the display, what can I do? (Android 9 or lower) Arrow right
    There are lines on the display, what can I do? Arrow right
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    The device randomly turns off or doesn’t start up properly – what can I do? Arrow right
    I can’t unlock my screen (Android version 5.0 or higher) Arrow right
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    Software repair

    Solves issues with an unresponsive device, or a forgotten screen lock.

    English only

    Software repair

    Solves issues with an unresponsive device, or a forgotten screen lock.

    Xperia™ Z1 Compact

    Xperia™ Z1 Compact
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    Xperia™ Z1 Compact

    Xperia™ Z1 Compact
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    Documentation
    Find your product
    Find
    On your Xperia™ device, go to Settings > About phone/tablet > Model number
    Xperia 5
    Xperia 5
    Xperia XZ2 Compact
    Xperia XZ2 Compact
    Xperia XZ2
    Xperia XZ2
    Xperia XA2 Ultra
    Xperia XA2 Ultra
    Xperia XA2
    Xperia XA2
    Xperia L2
    Xperia L2
    Xperia XA1 Plus Dual SIM
    Xperia XA1 Plus Dual SIM
    Xperia XA1 Plus
    Xperia XA1 Plus
    Show all 112 products Caret down
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    Find
    On your Xperia™ device, go to Settings > About phone/tablet > Model number
    Style Cover Leather SCLJ10 for Xperia 5
    Xperia Style Cover Leather SCLJ10 for 5
    Style Cover View SCVJ10 for Xperia 5
    Xperia Style Cover View SCVJ10 for 5
    Style Cover SCBJ10 for Xperia 5
    Xperia Style Cover SCBJ10 for 5
    USB Type-C™ Stereo Headset STH50C
    USB Type-C™ Stereo Headset STH50C
    Open-ear Bluetooth® Stereo Headset SBH82D
    Open-ear Bluetooth® Stereo Headset SBH82D
    Style Cover Touch SCTI30 for Xperia 1
    Xperia Style Cover Touch SCTI30 for 1
    Style Cover Stand SCSI20 for Xperia 10 Plus
    Xperia Style Cover Stand SCSI20 for 10 Plus
    Style Cover Stand SCSI10 for Xperia 10
    Xperia Style Cover Stand SCSI10 for 10
    Show all 83 products Caret down
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