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Repair your Xperia™ device

Accidents happen, let us help. Many repair issues are software related and can be solved without sending in your device. Try these simple steps.

Try this first

Restart

Turn off your Xperia™ device. Then turn it back on again.

Update

On your Xperia™ device, find and tap Settings > About phone/tablet > Software update. Then follow the on-screen instructions.

Reset

On your Xperia™ device, find and tap Settings > Backup & reset > Factory data reset. Then follow the on-screen instructions.
Remember to back up your data before resetting your device.

Still need help?

We're sorry to hear that your Xperia™ device isn't working properly. But don’t worry. The repair process is easy and convenient, and our expert teams of Sony repair technicians offer the best help available.

Contact us
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Find your product
On your Xperia™ device, go to Settings > About phone/tablet > Model number
On your Xperia™ device, go to Settings > About phone/tablet > Model number