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Have you tried this?

There are a few things you should try first when you experience problems with your device:

Restart

  • Restart your phone to turn off all running applications and to remove memory blocks. Remove and reinsert the battery and the SIM card. Then restart your phone.

Update

Reset

  • Reset your phone to its original settings to remove memory blocks: Settings > Backup & reset > Factory data reset > Reset phone Don't forget to back up any important data saved on your phone!

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